Director – Business Excellence

Job Purpose:

The Director – Business Excellence is responsible for leading the organisation’s Business Excellence framework, driving continuous improvement, operational efficiency and performance excellence across business functions. The role establishes standardised processes, performance metrics and quality management practices to improve productivity, optimise costs and support strategic business objectives.

Key Responsibilities:

Business Excellence & Performance:

• Develop and implement the organisation-wide Business Excellence framework using recognised methodologies such as Lean Six Sigma.
• Establish governance, KPIs, benchmarks and reporting standards to measure organisational performance.
• Monitor business and operational metrics and provide actionable insights to senior management.
• Develop dashboards and analytical reports to support data-driven decision-making.

Process Improvement & Operational Excellence:

• Lead process reviews, re-engineering and standardisation initiatives across key business functions.
• Identify operational gaps, inefficiencies and non-value-added activities and implement measurable improvements.
• Drive productivity, service quality, cost optimisation and operational effectiveness.

Digital Transformation & Automation:

• Identify opportunities for digitalisation, workflow automation and technology-enabled process improvement.
• Partner with relevant functions to implement digital solutions that enhance efficiency and user experience.
• Support change management and adoption of new systems and processes.

Change Management & Capability Building:

• Promote a culture of continuous improvement, innovation and performance excellence.
• Build Business Excellence capabilities through training, coaching and knowledge-sharing initiatives.
• Engage functional leaders and employees to drive adoption of improvement initiatives.

Stakeholder Management & Value Realisation:

• Partner with senior leadership and department heads to align Business Excellence initiatives with organisational priorities.
• Track benefits, ROI and financial impact of improvement programmes.
• Present progress, performance insights and improvement recommendations to senior management.

Educational Qualifications:

• Bachelor’s degree in Business Administration, Engineering or a related discipline.
• Master’s degree / MBA preferred.
• Lean Six Sigma Black Belt certification preferred; additional Business Excellence or Quality Management certifications are advantageous.

Experience:

• 15+ years of experience in Business Excellence, Operational Excellence, Process Improvement, Performance Management or Transformation.
• Minimum 5+ years in a managerial / leadership role, with responsibility for organisation-wide improvement initiatives.
• Proven experience leading transformation, process optimisation and performance-improvement programmes with measurable business outcomes.
• Experience within real estate, construction, asset management or other complex multi-function organisations is preferred.