Job description

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

You are required to:

• Carry out day-to-day maintenance and repair activities across residential properties.
  

  
  

• Perform basic to intermediate maintenance work involving HVAC, electrical, plumbing, carpentry, painting, and general civil works.
  

  
  

• Diagnose and troubleshoot technical issues and implement effective solutions.
  

  
  

• Conduct preventive maintenance inspections to identify potential issues before they escalate.
  

  
  

• Respond promptly to maintenance requests and resolve guest and operational complaints within the required timelines.
  

  
  

• Inspect and maintain air-conditioning units, electrical fixtures, plumbing systems, appliances, and other property equipment.
  

  
  

• Ensure all maintenance activities are completed safely and in accordance with company standards.
  

  
  

• Coordinate with the Facilities and Operations teams to prioritize and complete maintenance requests.
  

  
  

• Maintain proper records of completed repairs, maintenance activities, and materials used.
  

  
  

• Monitor tools, equipment, and maintenance supplies, ensuring they are properly maintained and available when required.
  

  
  

• Identify recurring maintenance issues and recommend corrective or preventive actions.
  

  
  

• Ensure all residential units meet Stella Stays' quality, safety, and readiness standards.
  

  
  

What we are looking for:

• Minimum 5 years of experience in the UAE, preferably in residential building maintenance.
  

  
  

• Strong technical expertise in HVAC, along with the ability to handle other general maintenance work.
  

  
  

• Valid UAE driving license is mandatory.
  

  
  

• Capable of leading a team and independently handling maintenance complaints based on the nature and complexity of each case.
  

  
  

• Able to troubleshoot issues, coordinate with the maintenance team and ensure timely resolution of complaints.
  

  
  

• Willingness to relocate closer to our buildings in the Tecom area.
  

  
  

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.