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Customer Service Representative

UAE - Dubai United Arab Emirates
Salary: $500 - $1,000
Employment: Full Time
  • Identify and assess customers’ needs to achieve satisfaction.
  • Utilize available resources to offer precise information in a clear and concise manner.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

  • Prior work exposure in the field of customer support and service.
  • Adept in using customer relationship management software to offer the best client services.
  • Adept in addressing client questions through effective telephonic conversation.
  • Commendable presentation skills to convey important points to the audience effectively.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.
Apply on the Job Website
Post date: 22 May 2024
Publisher: Bayt
Post date: 22 May 2024
Publisher: Bayt