• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Adept in addressing client questions through effective telephonic conversation.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.