Call Center Agent

  • Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
  • Provide accurate information to the caller, catering to all the necessary inquiries.
  • Keep the customer interested in the features and utility of a product through effective telephonic communication.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

  • Previous experience in a customer support role.
  • Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
  • Ability to multi-task.
  • Good computer skills.
  • Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
  • Flexibility and openness to innovation and improvement.
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt