KEY ACCOUNTABILITIES (not all-inclusive)

Within delegated authority, the incumbent will be VTS technician and will be accountable for the following duties:

Fleet Systems Support

• Install vehicle tracking system devices (VTS) at Fleet Center and field locations in accordance with standard installation guidelines of the supplier.
• Support workshop technicians during installation and validation processes as a specialized VTS technician, including troubleshooting technical issues.
• Test and verify newly received VTS devices to ensure hardware functionality and completeness. Promptly report defective devices and follow up on replacements or corrective actions with the supplier as necessary.
• Monitor non-transmitting VTS devices and collaborate with country office focal points and suppliers to resolve issues. This includes extracting non-transmitting device lists from the VTS management database, notifying country office focal persons for investigation and resolution, and providing support for timely issue rectification. Compile and report progress regularly.
• Provide remote VTS device installation and troubleshooting assistance to country office focal persons. Ensure validation is conducted for all new installations and devices removed from other vehicles. 
• Travel to country offices to provide technical support, training, and installation. 
• Perform any other duties as assigned by the supervisor related to Fleet Systems.

Skills

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area. (College or University diploma in Auto electric or electronics, Technology or Engineering) desirable.

Experience: 

• Minimum three years’ experience in installing and maintaining vehicle tracking system devices (VTS).
• Strong understanding of hardware functionality, components and experience in testing and verifying VTS devices.
• Ability to understand WFP business and field operational objectives.

Requirements: 

• Good understanding of electrical systems, automotive wiring, and automotive electronics
• Solution-oriented customer service management, and planning skills.
• Demonstrates willingness to be flexible and adaptable to changing priorities
• Strong interpersonal skills and ability to work with people at all levels
• Proven ability to work effectively both independently and in a team-based environment.
• Willingness to travel to country offices to provide technical support, training, and installation services.

Knowledge & Skills: 

• Knowledge of VTS installation guidelines by reading electrical and electronic wiring diagrams.
• Basic skills in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to use corporate communication platforms such as Microsoft Outlook, and Microsoft Teams, adeptly to exchange information, schedule meetings, and engage in discussions.

Language: Fluency in both oral and written in English language. Other UN languages would be an asset.