We are seeking an experienced E-Commerce Manager to oversee the development, execution, and optimization of our online sales and presence. The ideal candidate will be responsible for managing all aspects of our e-commerce operations including web design, market research, analytics, marketing strategy, and customer service. Essential Requirements Key Responsibilities: E-commerce Strategy Development: • Lead the creation and execution of strategic e-commerce initiatives that align with the company's overall objectives, driving profitable growth. Website Management and Optimization: • Take full ownership of the website's operational capabilities, including aesthetics, functionality, and content, ensuring a seamless, engaging, and efficient user experience. Data-Driven Performance Analysis: • Utilize advanced analytics to analyse each point in the growth marketing funnel, test and implement winning strategies to acquire and convert new eCommerce and subscription customers. Third-Party Integrations: • Leverage analytics tools to monitor key performance indicators (KPIs) such as click-through rates, bounce rates, and customer retention rates, and use this data to make informed decisions that optimize website performance and refine marketing and site strategies. Operations: • Manage day to day operations and develop, maintain operational procedures for the e-commerce activities, including order management, customer service, fulfilment, ensuring alignment with business operations. Product Management: • Oversee the online product catalogue, ensuring it is reflective of the brand, aligned with market demand, and effectively promoted to maximize sales potential. Promotions & Pricing: • Manage product promotions, and pricing strategies to align with inventory and sales objectives, including the introduction of new products and the phasing out of underperformers. Customer Experience and Service Management: • Handle customer service escalations, providing solutions for complex customer service issues that arise from online transactions. Technical and Security Oversight: • Ensure that the e-commerce platform is robust, secure, and compliant with all relevant regulations, safeguarding customer information and company data. Vendor and Partner Management: • Manage relationships with external vendors and technology partners to ensure they meet the needs of the business, negotiating contracts that favour the company's interests. Innovation and Market Adaptation: • Stay abreast of emerging e-commerce trends and technologies, adapting and innovating the company's approach to maintain a competitive edge in the market. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Qualifications: • 5+ years' experience in a consumer-facing digital marketing role, preferably in an eCommerce environment. • Demonstrated impact in a performance marketing, eCommerce, or sales role. • Experience using platforms like Shopify, Recharge, Klaviyo, Square, Optimizely, Site Catalyst, or related marketing/eCommerce technologies. • Proficiency in SEO, PPC, Email marketing, and social media strategies. • Strong marketing and tech-savvy mindset. • Excellent communication and collaboration skills. • Strong data analysis skills and love for experimentation. Must be excellent at using data to power marketing decision-making. • Amazon experience (nice-to-have)