• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Adept in addressing client questions through effective telephonic conversation.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.