Customer Service Executive

  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Strong phone handling skills and active listening.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent computer skills.
Post date: 12 July 2024
Publisher: Bayt
Post date: 12 July 2024
Publisher: Bayt