• Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
• Provide accurate information to the caller, catering to all the necessary inquiries.
• Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
• Build sustainable relationships and engage customers by taking the extra mile.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

• Expertise in working as a call center professional in a professional agency or BPO.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Portraying a positive outlook towards suggestions from the management related to required improvements.