Driving license is one of the mandatory

Technical Support:

• Provide on-site technical support for desktops, laptops, printers, and other peripherals.
• Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
• Perform installation, configuration, and upgrades of IT equipment and software.
• Set up and maintain user accounts, permissions, and passwords in accordance with company policies.
• Knowledge in Access points, Files and printer sharing, Access Control, Networking

Networking:

• Troubleshoot and resolve network issues, including LAN/WAN connectivity, VPN, and wireless networking.
• Assist with the installation and maintenance of networking equipment such as routers, switches, and firewalls.
• Perform network diagnostics and provide solutions to ensure optimal performance.

Client Interaction:

• Act as the primary point of contact for clients on-site, ensuring excellent customer service and support.
• Communicate effectively with clients to understand their technical issues and provide timely resolutions.
• Train and educate clients on best practices for using IT systems and tools.

Maintenance and Updates:

• Conduct routine maintenance on IT systems, including software updates, security patches, and backups.
• Monitor system performance and implement improvements to enhance efficiency and security.
• Document all support activities, solutions, and client interactions in the company's ticketing system.

Logistics and Travel:

• Manage your schedule to visit multiple client sites within the assigned territory.
• Ensure the safe transport of IT equipment to and from client locations.
• Maintain a clean and organized vehicle for transporting equipment.

Reporting:

• Prepare and submit regular reports on support activities, client feedback, and any recurring issues.
• Provide insights and recommendations for improving service delivery and client satisfaction.

Skills

Qualifications:

• A valid driving license with a clean driving record.
• A diploma or degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT support technician or in a similar role.
• Strong knowledge of Windows and macOS operating systems, hardware components, and networking concepts.
• Knowledge in Access points, Files and printer sharing, Access Control, Networking
• Experience with remote support tools, diagnostic utilities, and ticketing systems.
• Ability to work independently and manage multiple tasks effectively.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.