Driving license is one of the mandatory
Technical Support:
- Provide on-site technical support for desktops, laptops, printers, and other peripherals.
- Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
- Perform installation, configuration, and upgrades of IT equipment and software.
- Set up and maintain user accounts, permissions, and passwords in accordance with company policies.
- Knowledge in Access points, Files and printer sharing, Access Control, Networking
Networking:
- Troubleshoot and resolve network issues, including LAN/WAN connectivity, VPN, and wireless networking.
- Assist with the installation and maintenance of networking equipment such as routers, switches, and firewalls.
- Perform network diagnostics and provide solutions to ensure optimal performance.
Client Interaction:
- Act as the primary point of contact for clients on-site, ensuring excellent customer service and support.
- Communicate effectively with clients to understand their technical issues and provide timely resolutions.
- Train and educate clients on best practices for using IT systems and tools.
Maintenance and Updates:
- Conduct routine maintenance on IT systems, including software updates, security patches, and backups.
- Monitor system performance and implement improvements to enhance efficiency and security.
- Document all support activities, solutions, and client interactions in the company's ticketing system.
Logistics and Travel:
- Manage your schedule to visit multiple client sites within the assigned territory.
- Ensure the safe transport of IT equipment to and from client locations.
- Maintain a clean and organized vehicle for transporting equipment.
Reporting:
- Prepare and submit regular reports on support activities, client feedback, and any recurring issues.
- Provide insights and recommendations for improving service delivery and client satisfaction.
Skills
Qualifications:
- A valid driving license with a clean driving record.
- A diploma or degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT support technician or in a similar role.
- Strong knowledge of Windows and macOS operating systems, hardware components, and networking concepts.
- Knowledge in Access points, Files and printer sharing, Access Control, Networking
- Experience with remote support tools, diagnostic utilities, and ticketing systems.
- Ability to work independently and manage multiple tasks effectively.
- Excellent problem-solving skills and attention to detail.
- Strong communication and customer service skills.