• Attend and manage formal calls and provide accurate and concise information without any delay.
• Analyze client requirements and offer the best possible solution or information.
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Build sustainable relationships and engage customers by taking the extra mile.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.