• Identify business process challenges by analyzing process data and metrics.
• Facilitate teams to critically review current processes for effectiveness, quality and simplification.
• Develop and implement process solutions to improve operational efficiency.
• Develop process workflow and design in compliance with regulatory requirements.
• Provide training programs on new processes as needed.
• Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement.
• Identify risks and issues in business processes and systems.
• Identify and analyze business processes to be improved.
• Lead a team that will be responsible for process assessments, and process design and redesign.
• Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Prepare business process reports for management and customers.
• Maintain and update all the process related reports for reference purposes.
• Develop in-depth knowledge of the organization’s business lines and products.
• Assist in promoting the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.

Skills, Experience and Education