Job Summary
If you are passionate to serve, willing to contribute to positive & happy guest experiences then this job is for you. We are seeking people who have imbibed customer service orientation as a key attribute either through formal education or through past work experience.
Job Responsibilities
- Greet customers and assist with their inquiries, whether in person, over the phone, or through social media.
- Provide thermal clothing to guests and assist with dressing as needed.
- Reorganize discarded linen after guests have left the venue.
- Address and resolve guest concerns and complaints professionally, in accordance with company policy.
- Support guests with various needs, such as taking photographs or selecting welcome drinks.
- Serve food and beverages to guests.
- Assist in preparing food and beverages, adhering to cooking instructions, safety procedures, and sanitation standards.
- Ensure cleanliness within the ice lounge, maintaining established standards.
- Aid in ice maintenance tasks as required.
Qualifications & Skills
- Proficiency in English is required.
- Flexibility to work on all days, including weekends and holidays, as needed.
- Ability to stand for extended periods and perform effectively in a fast-paced environment.
- Capability to work in subzero temperatures.
- Demonstrates a positive attitude and a strong commitment to customer satisfaction.