Organization Unit Purpose

EMCAP PSC (Custody), in partnership with a Global Custodian, will be offering securities related services including local and international custody. Candidate will provide operational support to Internal & External stakeholders. Adherence to Rules and Regulations from the Regulators (i.e. SCA, DFSA); Markets (i.e. DFM, ADX, NASDAQ DUBAI, DGCX), ensure compliance with ENBD policies and procedures as well as underlying SLAs / Agreements / SLAs with affiliated and non-affiliated TMs.

Job Purpose

• Ensure accurate and timely processing of all corporate actions, ensuring that all events are captured, communicated, and executed accurately and efficiently across all relevant Markets.
• Improve operations service levels by effective coordination with internal & external stake holders on all Corporate Actions tasks.
• Collaborate with internal teams, clients, and external stakeholders to ensure timely responses to corporate action events, mitigating any risks related to missed or incorrect actions.
• Ensure all accounts are reconciled, support in audit requirements and any finance related task.

Job Content

Corporate Actions Processing

• Manage and process all corporate action events, including dividends, stock splits, mergers, rights issues, and other corporate announcements.
• Monitor external sources for upcoming corporate actions, ensuring that all relevant events are accurately captured and processed.
• Ensure timely communication of corporate actions to clients, providing detailed information on event terms, deadlines, and options.
• Manage voluntary corporate actions by gathering client instructions, processing their elections, and ensuring timely execution.
• Track and ensure settlement of all corporate action events in line with client instructions and market deadlines.

Data Management & Reconciliation

• Maintain accurate and up-to-date records of all corporate actions in the system.
• Reconcile internal records with external data sources (custodians, depositories) to ensure accuracy in corporate action details and account holdings.
• Investigate and resolve any discrepancies related to corporate actions, ensuring data integrity across systems.
• Ensure proper documentation and audit trails are maintained for all corporate action events.

Monitoring system related issues & coordination with IT support

• Attending to system issues in coordination with IT, logging call in remedy & ensuring the issues are resolved appropriately.

Customer Satisfaction & Complaint Resolution

• Liaise with stakeholder management to ensure Corporate Actions queries are processed / referred to relevant parties & escalated to supervisor when required.
• Investigate and resolve customer complaints relating operational matters & escalate when required.

Projects/Initiatives

• Ensure valuable input to new and ongoing activities.
• Identify processes for improvement and automation in the relevant work area.

Support & Back Up as assigned

• Act as back up for other team members when assigned.
• Ensure adherence to task lists as per the assignments.
• Support in any other task assigned by the Head of Custody Operations.

Education

• Bachelor's Degree
• Professional examination

Experiences

• 3 years of experience in in related field

Knowledge & Skills

• Regulatory framework background, with a good understanding of UAE regulatory environment/ banking/ financial regulations and regimes
• Good understanding of various instruments traded in Capital Market
• Should have experience in managing Settlement functions of a custodian
• Key account Management techniques, proper understanding on operation and customers’ need
• Have fair knowledge of compliance requirements of a custodian
• Reasonable understanding of tax provisions relating to custodial business
• Strong analytical and problem-solving skills, with ability to assess existing processes and identify required actions

Behavioral Competencies

• Maintain strong relation with staff and customer
• Pro-active customer service (internal and external customers)
• Need to interact with multiple teams internal and external in completing the desired tasks