Corporate Actions Officer - Custody Operation

Organization Unit Purpose

EMCAP PSC (Custody), in partnership with a Global Custodian, will be offering securities related services including local and international custody. Candidate will provide operational support to Internal & External stakeholders. Adherence to Rules and Regulations from the Regulators (i.e. SCA, DFSA); Markets (i.e. DFM, ADX, NASDAQ DUBAI, DGCX), ensure compliance with ENBD policies and procedures as well as underlying SLAs / Agreements / SLAs with affiliated and non-affiliated TMs.


Job Purpose

  • Ensure accurate and timely processing of all corporate actions, ensuring that all events are captured, communicated, and executed accurately and efficiently across all relevant Markets.
  • Improve operations service levels by effective coordination with internal & external stake holders on all Corporate Actions tasks.
  • Collaborate with internal teams, clients, and external stakeholders to ensure timely responses to corporate action events, mitigating any risks related to missed or incorrect actions.
  • Ensure all accounts are reconciled, support in audit requirements and any finance related task.


Job Content

Corporate Actions Processing

  • Manage and process all corporate action events, including dividends, stock splits, mergers, rights issues, and other corporate announcements.
  • Monitor external sources for upcoming corporate actions, ensuring that all relevant events are accurately captured and processed.
  • Ensure timely communication of corporate actions to clients, providing detailed information on event terms, deadlines, and options.
  • Manage voluntary corporate actions by gathering client instructions, processing their elections, and ensuring timely execution.
  • Track and ensure settlement of all corporate action events in line with client instructions and market deadlines.


Data Management & Reconciliation

  • Maintain accurate and up-to-date records of all corporate actions in the system.
  • Reconcile internal records with external data sources (custodians, depositories) to ensure accuracy in corporate action details and account holdings.
  • Investigate and resolve any discrepancies related to corporate actions, ensuring data integrity across systems.
  • Ensure proper documentation and audit trails are maintained for all corporate action events.


Monitoring system related issues & coordination with IT support

  • Attending to system issues in coordination with IT, logging call in remedy & ensuring the issues are resolved appropriately.


Customer Satisfaction & Complaint Resolution

  • Liaise with stakeholder management to ensure Corporate Actions queries are processed / referred to relevant parties & escalated to supervisor when required.
  • Investigate and resolve customer complaints relating operational matters & escalate when required.


Projects/Initiatives

  • Ensure valuable input to new and ongoing activities.
  • Identify processes for improvement and automation in the relevant work area.


Support & Back Up as assigned

  • Act as back up for other team members when assigned.
  • Ensure adherence to task lists as per the assignments.
  • Support in any other task assigned by the Head of Custody Operations.


Education

  • Bachelor's Degree
  • Professional examination


Experiences

  • 3 years of experience in in related field


Knowledge & Skills

  • Regulatory framework background, with a good understanding of UAE regulatory environment/ banking/ financial regulations and regimes
  • Good understanding of various instruments traded in Capital Market
  • Should have experience in managing Settlement functions of a custodian
  • Key account Management techniques, proper understanding on operation and customers’ need
  • Have fair knowledge of compliance requirements of a custodian
  • Reasonable understanding of tax provisions relating to custodial business
  • Strong analytical and problem-solving skills, with ability to assess existing processes and identify required actions


Behavioral Competencies

  • Maintain strong relation with staff and customer
  • Pro-active customer service (internal and external customers)
  • Need to interact with multiple teams internal and external in completing the desired tasks

Post date: 11 September 2024
Publisher: LinkedIn
Post date: 11 September 2024
Publisher: LinkedIn