Job Purpose

Manage the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.

Key Accountabilities

• Comply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escalate to management.
• Lead the section in achieving the business unit's key performance indicators while complying with all aspects of safety, security and on time performance.
• Proactively manage available resources to ensure the operational requirements are met. Demonstrate ability to work, mentor, lead the team to ensure optimal service delivery on a day-to-day basis. Contributes to fulfilling compliance & adherence to customer SLA.
• Ensures operational continuity during disruptions or potential disruptions and communicate to the Operation Controls Centre. Provide support in testing the effectiveness of the Business Continuity Management Systems.
• Execute all operational or service level requirements through collaboration with all the relevant internal and external stakeholders and airline customers. Escalate to Management and communicate to teams on any developments in the respective areas.
• Execute best practices and LEAN initiatives. Identify further areas for process optimisation and communicate and recommend to management on any new initiatives related to opportunities/new technologies.
• Manage the team's performance on an ongoing basis to ensure high potential and low performance are appropriately addressed. Communicate with management to address any recurring personnel challenges.
• Lead by example and demonstrate the right sets of behaviors in line with the Company values. Coach and mentor the teams in specific areas of service delivery to achieve operational excellence.
• Monitor the daily resource allocation and escalate any significant variances to Management and Business Support. Ensure briefings and shift handovers are communicated to all relevant stakeholders.
• Lead the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators

Education Qualification:

• Bachelor’s degree or equivalent qualification

Experience & Knowledge:

• Minimum 6 years’ experience leading shifts in a large-scale operational activity in a logistics, catering and or airside environment.

• Experience leading a number of operations efficiency initiatives and service improvements.

Skills:

• Ability to communicate effectively with all organizational levels.

• Problem solving capabilities

• Ability to develop highly effective working relationships with internal and external networks.

• Ability to effectively and creatively challenge people, situations and current thinking.