Role: Service Manager - Hospitality Operations

Location: Dubai, UAE

Type: Fulltime

Working Days: 5

Weekly off: 2

Salary: AED 10000 - AED 13000 AED / Month Only

Responsibilities:

To plan, organize and coordinate regarding all the internal trainings

Preparing Training Material / Presentations

To audit the trainings

To release Quarterly Training calendar to all the section

To prepare the TNA for the Venue Operation – Hospitality

To coordinate with HR regarding the external trainings, nominations, attendance, and certificate distribution

To coordinate with HR and BU Head for scheduling and planning Management Trainings

Team members development and satisfaction

Plan and organize the Reward programme for the team members

To lead the internship Hospitality Operations programme including training / performance feedback and educational sessions

To conduct Induction for the new joiners

To prepare monthly Audit Schedule and submit to Director

To conduct Audits in Wedding / OSC / MICE events and share the Report

To keep the Audit tracker updated on monthly basis and share with the line manager

To support in operation as and when required for large events

Follow & implement the Client Policies, Procedures and Guidelines.

Protect All Client Assets during event within or outside Client

Required Skills:

Hotel Management Graduate or Diploma in Hospitality Or 2 years training experience in Hospitality Industry

2 years’ experience in F&B Operation at similar level of establishment

2 years training experience in Hospitality Industry in similar type of establishment

Excellent written and verbal communication Skills

Excellent presentation and Briefing Skills

Leadership Skills

Motivational Skills

Planning Skills

Attention to detail

Decision Making

Self-Organization and Time Management Skills

Excellent English Language Skills

Certified Hospitality Training (Preferred)

Communication / Briefing