RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including retail and business banking, credit cards, loans, investment services and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending and business loans.

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.

So join us in co-creating the future of RAKBANK!

What You Will Be Doing

The Learning Support Specialist plays a crucial role in the Learning & Development team by ensuring effective planning, logistics, and communication, thereby facilitating smooth operations and the successful management of all learning activities and participant information.

Key Responsibilities

• Training Coordination: Schedule and coordinate training sessions/workshops, including booking venues, arranging materials, communicating with participants, and tracking attendance and feedback on the LMS.
• Learning Management Systems (LMS): Manage and update the LMS to ensure accurate course listings and user access.
• Reporting and Analysis: Generate reports and analyze data on training participation, effectiveness, and employee feedback.
• Material Preparation: Prepare and distribute materials, ensuring all resources are available, up to date and stocked.
• Supplier Invoicing: Onboard suppliers and manage invoice approvals and processing in relevant systems.
• Administrative Support: Provide administrative support to the learning team, manage correspondence, organize learning sessions, and oversee the Learning mailbox and employee queries.
• Stakeholder management: Respond to inquiries from employees and managers regarding training programs, registration processes, and related matters.
• Continuous Improvement: Review and enhance processes using technology and provide feedback for improving training programs and procedures.

What You Should Have

• Strong organizational and time-management skills.
• High attention to detail.
• Proficiency in MS Office (Word, Excel and PowerPoint).
• Experience using learning management systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

What We Are Looking For

• Bachelor's in Human Resources, Business Administration, or a related field.
• Minimum 3 years of experience in an administrative role, preferably in a learning and development environment, preferably in a similar industry or a fast-paced environment.

What’s In It For You

• Pay for performance culture (Competitive and performance-linked compensation).
• Provision of medical care plan for your family and you.
• Comprehensive Life insurance plan.
• Diverse workforce and inclusive culture.
• Career development and growth opportunities by design.
• Work with the best minds in the field.
• Get opportunities to bring your whole-self to the organization and perform to your best.