The Assistant Manager is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customers service are achieved and maintained.

Key Responsibilities:

· Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.

· Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner.

· Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.

· Report occurring operational issues and handle customer complaints in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.

· Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.

· Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.

· Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.

· Specific for Sports Goods: Communicate with local suppliers, negotiate prices and place orders.

· Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure delivery to the Accounting Department in compliance with company policies and security

· Specific for Sports Goods: Perform other related activities such as communicating shop events and promotions to customers through social media tools, liaising with wholesales customers to ensure timely answering of their needs, liaising with local sports clubs and other.

· Ensure compliance with store policies and operations, while consistently monitoring Business KPIs such as LFL progression, Conversion Rate, Average Ticket, etc...

· Contribute to maintain qualitative standards in terms of brand image including the layout, merchandising, and proper housekeeping of the store.

· Consistently monitoring the proper execution in the stores and addressing any gap in compliance with corporate policies or local laws.

· Recruit, train, motivate, and evaluate team members to ensure they have the necessary skill base and required image and that they are optimally enabled to maximize their potential contribution to the company; Conduct daily Japanese meetings to keep the staff informed and engaged.

· Train the team on products, makeup application techniques and selling techniques to deliver an exciting customer experience.

· Deliver business goals as defined with the Store Manager.

· Guarantee that stores are compliant with all the brand’s standards and store procedures, while executing promotional calendars.

Qualifications:

· Bachelor’s Degree

· 2 - 3 years of experience in retail

· Proficiency in MS Office

· Proficiency in English

· Strong product knowledge

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.