RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including retail and business banking, credit cards, loans, investment services and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending and business loans.

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.

So join us in co-creating the future of RAKBANK!

What You Will Be Doing

• Identify and assess delinquent accounts; analyze financial data for trends.
• Negotiate repayment plans and provide payment options and counseling.
• Maintain accurate records and ensure compliance with regulatory standards.
• Engage with customers to gather market insights and provide business feedback.
• Ensure adherence to repayment plans and bank norms.
• Uphold the Staff Code of Conduct to maintain a positive bank image.
• Comply with all policies, procedures, and regulatory requirements.
• Recommend process improvements to enhance service levels.
• Support team members and proactively address customer inquiries.
• Deliver a seamless customer experience and ensuring precise communication about payment options and account status.

What You Should Have

• Strong verbal and written communication skills.
• Demonstrate attention to detail to deliver excellent customer service.
• Effectively managing change and maintaining self-motivation ensures adaptability in dynamic environments.
• Promotes team works and boosts overall performance.
• Contribute to a high standard of service and operational efficiency.

What We Are Looking For

• Bachelor’s degree or equivalent qualification.
• 2 to 3 years of experience in collections in the non-banking sector.
• Skilled in utilizing collections software and the Microsoft Office Suite.
• Comprehensive understanding of applicable laws and regulations in debt collection.

What’s In It for You

• Pay for performance culture (Competitive and performance-linked compensation)
• Provision of medical care plan for your family and you
• Comprehensive Life insurance plan
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole-self to the organization and perform to your best.