Only Emirati with Family Book for Government Sector
- Understand the demand of consumers to provide timely service and solutions.
- Utilize available resources to offer precise information in a clear and concise manner.
- Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.
Skills
- Proven customer support experience.
- Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
- Proficient in answering phone calls with professional etiquette and a friendly tone.
- Commendable presentation skills to convey important points to the audience effectively.
- Ability to multi-task, prioritize, and manage time effectively.
- Well-versed in handling digital tools and modern computer hardware.