JOB TITLE

Customer Service Officer | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all region.

ROLE PROFILE

• Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Shares customer preferences and important highlights with the team and the management.
• Hosting Birthday parties.
• Engaging kids and parents with activities/dancing.
• Ensures all guests receive the correct change and avoids cash under & over at all times.
• Makes everyone feel welcome, treats everyone as an individual and goes above and beyond to exceed expectations.
• Finds solutions and knows when to ask for help.

REQUIREMENTS

• 0-3+ years of experience in any Food and Beverage/Customer Service/Retail/Hospitality industry preferred.
• Basic English language verbal and written.
• Excellent communication skills.
• Team oriented, energetic, friendly, and outgoing.
• Flexible work night shifts, and on weekends and public holidays as per the roster.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.