Job Summary

A CRM manager’s role is pivotal to managing the user’s activities within our business. A CRM Manager will be responsible for setting up engagement strategies towards users to maximize retention, and user lifetime and drive sales growth.

Responsibilities:

• Create and implement CRM strategies to increase customer retention and loyalty.
• Design and execute targeted marketing campaigns using CRM tools, analyzing results to optimize future efforts.
• Work closely with sales and customer service teams to align CRM strategies with business goals.
• Monitor and report on CRM metrics, providing insights and recommendations for improvement.
• Manage CRM software and tools, ensuring they meet organizational needs and enhance user experience.
• Analyze customer behaviour and feedback to identify opportunities for product development and service improvement.

Requirements:

• Bachelor’s degree in marketing or a related field.
• A minimum of 3 years of previous experience in CRM Management.
• Strong understanding of CRM Tools.
• Previous 3–5 years of experience in the UAE within e-commerce.
• Previous management of a high volume of users.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Strong organizational skills and attention to detail.
• Understanding of customer segmentation and targeting strategies.
• Proficiency in English.