Jobs / Customer Service Jobs / Customer Service Officer

Customer Service Officer

UAE
  • Identify and assess customers’ needs to achieve satisfaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Adept in addressing client questions through effective telephonic conversation.
  • Excellent communication and presentation skills.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.
Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt