Vicekeeper is a premier hospitality company offering top-tier nannies, drivers, housekeepers, and caregivers to clients across the UAE. Our mission is to elevate family life by providing exceptional service and dedicated support.

Position Overview:

We are seeking an experienced Operations Manager to oversee our day-to-

day operations, focusing on the efficient management of our blue-collar

workforce and logistics. The ideal candidate will have a proven track record

in operations management within the hospitality or related service

industries, emphasizing operational efficiency, team leadership, and client

satisfaction.

What You'll Do:

• Oversee the daily operations of housekeeping staff and caregivers, ensuring optimal productivity and high standards of cleanliness and service.
• Develop and implement operational strategies and processes to improve efficiency, service quality, and client satisfaction.
• Schedule and coordinate staff assignments and logistics, ensuring timely completion of all tasks.
• Handle the recruitment, training, and performance evaluation of staff, ensuring a skilled and competent workforce.
• Engage with clients to ensure their needs are met, addressing and resolving service-related issues promptly and professionally.
• Ensure compliance with health and safety regulations, maintaining a safe working environment for all employees.
• Prepare and review operational reports and schedules for accuracy and efficiency, using data to inform decision-making.
• Foster a positive, cooperative work environment that encourages teamwork, collaboration, and a culture of continuous improvement.

What Makes You Shine:

• Bachelor’s degree in Business Administration, Hospitality Management,

or related field; Master’s degree preferred.

• 5+ years in operations management, preferably in hospitality or service industries, with experience managing blue-collar workforce.
• Strong leadership and interpersonal skills to engage and motivate diverse teams.
• Familiarity with logistics, scheduling, and operational best practices.
• Excellent customer service orientation with strong problem-solving skills.
• Knowledge of health and safety regulations in the hospitality sector.
• Proficiency in operational management software and data analysis tools.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of the UAE's diverse cultural landscape.

Why Join Us?

• Be part of a mission that goes beyond business – we aim to make a real difference in people’s lives.
• Work in an environment where your creativity and passion are not just welcomed but celebrated.
• Join a supportive team that values collaboration, laughter, and growth together.