Customer Service Executive

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Addressing customers queries in person and determining their needs.
• Up to date knowledge of the company’s property portfolio, policy and procedures; so that you can answer questions.
• Preparing Booking Form, Agency agreement….
• Communicating with the clients for documentation, contracts, assisting them in signing contracts and clarifying client queries
• Scheduling the property visit for the clients.
• Arranging and accompanying clients to view/inspect the property.
• Generating inspection report and communicating to concerned department and follow up
• Scheduling and arranging for the Move in of the clients.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintain and develop relationships with clients by providing support, information and guidance.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Establish, develop, and maintain business relationships with current customers and prospective customers.

• Performing any other Customer service duties as required by the management.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures
• Experience working with customer support team.