We're on the hunt for a Customer Experience expert who's all about creating unforgettable client experiences! If you're someone who thrives on guiding and inspiring a team to go above and beyond, we’d love to meet you. In this role, you'll be the go-to person for ensuring our clients have the smoothest, most enjoyable journey with us every step of the way. Ready to bring your passion for people and customer success to our team? Let's make magic happen together!

Key Responsibilities:

• Conduct regular on-site visits to maintain strong client relationships and understand their needs.
• Gather customer feedback and report insights to the Regional Manager to drive improvements.
• Manage and resolve customer escalations promptly.
• Identify and implement improvements in customer experience processes.
• Monitor customer retention metrics and proactively address any potential issues to reduce churn.
• Train and mentor team members to uphold high standards of customer service.
• Collaborate with cross-functional teams to align customer experience initiatives with broader business goals.

Requirements:

• 3-7 years of experience in customer experience or a related field.
• Minimum 2 years of experience in the logistics industry.
• Proven experience in customer management.
• Ability to manage and prioritize multiple client relationships effectively.
• Problem-solving skills with a customer-first mindset.
• Familiarity with CRM software and other customer service tools.
• Valid driver’s license