We are seeking a motivated and experienced Assistant Manager to support the daily operations and growth of Sim Racing. This role is hands-on, requiring active engagement with customers, oversight of venue activities, and team coordination to ensure a premium racing experience.

Responsibilities include:

• Welcoming customers, assisting with bookings, and ensuring they have an outstanding experience.
• Communicating with guests to address inquiries, provide guidance, and gather feedback.
• Supervising daily operations to ensure efficiency and customer satisfaction.
• Managing and training team members, including customer experience operators.
• Actively participating in venue activities and supporting staff during busy periods.
• Monitoring the performance and maintenance of racing simulators and equipment.
• Assisting with scheduling, inventory management, and administrative tasks.
• Overseeing customer bookings, events, and special experiences.
• Supporting marketing initiatives and community engagement activities.
• Addressing customer feedback and resolving any operational issues promptly.
• Reporting operational metrics and key performance indicators (KPIs) to management.

Skills

Desired Skills

• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Proven problem-solving abilities in a dynamic environment.
• Familiarity with racing simulators, gaming, or motorsports is a plus.
• Organizational skills with attention to detail and efficiency.
• Customer service orientation with a passion for delivering exceptional experiences.

Other Requirements

• Bachelor’s degree in Business Administration, Hospitality, or a related field is preferred.
• Minimum of 2 years of experience in a supervisory or managerial role.
• Flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in English; additional language skills (e.g., Arabic) are an advantage.
• Strong technical aptitude with the ability to quickly learn simulator systems and software.