Reservations Manager Assistant

Location: Abu Dhabi, United Arab Emirates

Salary: Market related

Our client is an awarding winning Hotel offering luxury rooms, hosting bespoke events with style, popular restaurants and F&B outlets.

We are seeking an Assistant Reservations Manager with experience in a reputable hotel in the United Arab Emirates

Responsibilities

• Maximise sales and marketing opportunities within the hotel’s policies, procedures and standards
• Ensure excellent customer service levels are maintained when processing reservations and guest requests
• Access and interpret Human Resource policies and legislative requirements for efficient implementation
• Facilitate effective interdepartmental co-operation to ensure guests’ expectations are anticipated and exceeded
• Manage room inventory with diligent adherence to checklists and systems
• Maintain the data integrity of the Property Management System with respect to guest profiles, history, sales and marketing
• Manage the Revenue Management System with strict adherence to the hotel’s standards and audit preparation requirements

·      Work as part of a team or individually to deliver high quality standards.

Skills

Requirements:

• Hotel / Tourism School Diploma or Degree
• Minimum of 3 years’ experience in a similar position
• Possess excellent numeracy skills
• Excellent communications skills in English
• Strong interpersonal and leadership skills
• Have Opera Systems experience