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Customer Service Executive

UAE
  • Identify and assess customers’ needs to achieve satisfaction.
  • Utilize available resources to offer precise information in a clear and concise manner.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Excellent communication and presentation skills.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Excellent computer skills.
Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt