COME JOIN THE WORLDu2019S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 global ranking at #4!

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.

To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en

ABOUT THE ROLE

The job holder is involved in managing the day to day HR transactional processes involving the employee life cycle eg. Payroll, HRIS (e-hr) administration, Separation process calculations and processing on system and bank transfers for approx. 1250 employees in DHL UAE.
The incumbent will be the key point of contact for employees and managers providing support on queries related to payroll, general policies, exit process, Compliance related and HR system support.

YOUR TASKS

Payroll Management
u2022 Ensure the administration and end to end process of the monthly payroll in a timely, efficient manner within the deadline; ensuring accuracy in the complete payroll process and bank files for approx.1250 employees in DHL UAE.
u2022 Ensure accuracy in regular and exit payroll every month within the deadline for all entities
u2022 Ensure proper documentation of any changes in the employee remuneration/position is captured and maintained for review of external auditors.
u2022 Payroll reports for Finance and management of the DPDHL audit requirements (CRISP audit management & External Audits)
u2022 Provide analysis and recommendations based on trends, exceptions and discrepancies
u2022 Handle all queries pertaining to payroll for permanent and temporary heads

HR System Administration & Management (RAMCO/E-HR)
u2022 Manage HR Information System (RAMCO/E-HR ) to ensure that all personnel records are accurate and up to date and HR reports can be generated from the System.
u2022 Ensure the system is secured and information is managed discretely and confidentially.
u2022 To manage the correct level of user access to maintain a secure site.
u2022 Ensure all department administrators and users are trained on the system and any changes in the application are communicated to the employees.
u2022 Give feedback to Area Office regarding HRIS and implementations and make recommendations on upgrading of the system to accomplish current and future requirements.
u2022 Manage and administer Leave Module to track leave entitlements i.e annual & sick leave.
u2022 Address all queries pertaining to system access and other benefit entitlements of
employees
u2022 Training/Supporting new supervisors with systems as appropriate.
u2022 Auditing system data and access levels from time to time to review any historic cases or anomalies.

Exit Process
u2022 Manage end to end separation process for leaveru2019s e.g managing queries pertaining to process, calculation of settlement benefits and related exit procedures.
u2022 Ensuring the final settlement request is submitted to Finance as soon as the cancellation papers and exit checklist is received.
u2022 In conjunction with the PRO team track and ensure process for all abscondment cases is documented in line with local regulations.
u2022 Ensure a final settlement notification letter is submitted to the bank before processing any payments.
u2022 Book Exit ticket via Travel Desk in line with the company policy. Ensure all payments are processed prior to employee exiting the country and ensure a smooth exit process.
u2022 Ensure exit check list is updated and all access for leavers are cancelled and notifications are sent as per process to the stakeholders.
u2022 Track and ensure all leavers complete exit process within the legal time frame

Compliance & CRISP Support
Compliance is essential to business operations, and maintaining an effective governance framework is crucial at all times.
u25AA Ensure HR compliance and establish internal controls to achieve overall objectives.
u25AA Support the development and administration of DHL policies, procedures, and benefits that align with business needs, internal and external compliance standards, regulatory frameworks, and current legislation.
u25AA Manage the Conflict of Interest process to ensure 100% compliance with global guidelines. Track and monitor the process accurately within defined timelines, identify risk mitigation processes, and maintain end-to-end documentation. Provide full visibility to upper management on potential risks and take appropriate measures. Annual reminders are sent according to the defined process.
u25AA Conduct annual reviews of CRISP localization following local procedures, ensuring templates and systems are updated accordingly. Scan and upload CRISP/Audit samples monthly to maintain a varied sample ready for HR Operations audits under your responsibility.
u25AA Ensure all GCC nationals are registered for social security pension plans and ensure regular contributions are made in accordance with local laws. Resolve any discrepancies promptly.
u25AA Provide support for Compliance-related inquiries and customer questionnaires from sales as part of the onboarding process.

Reporting & Analysis
u25AA Ensure all month end reports are validated and submitted in line with the defined process including permanent heads, temporary DHL issued contracts and high level subcontractor information,
u25AA Support with reporting, and data analysis needs and provide data that is accurate, congruent, reliable and in line with overall business objectives and needs, Group guidelines and policies.
u25AA Support to administer project assignments that enhance HR effectiveness and efficiency and enable management information for decision making. Perform allocated project tasks and activities by setting appropriate quality standards and timelines for own work area in conjunction with Senior Manager C&B and HR Operations Manager.
u25AA Regular review of employee benefits such as compensation, mobile entitlements, BYOD policies, user access, and all relevant areas within your responsibilities.

Others
u25AA Handle business request related to reports from HR Systems e.g Cost to company, Active list
u25AA Monitoring and Tracking Annual Leave balances and sending reminders
u25AA Assist in ensuring a smooth annual salary review process and payroll processing.
u25AA Implement any projects related to HR Operations and C&B as required
u25AA Support HR Operations team with collating month end data related to staff cost such as total subcontractors details within all functions.
u25AA Ad-hoc activities such as issuing memos, letters and any changes to employee entitlements
u25AA Job cover for HR Helpdesk and HR Operations team processes during Annual leave, sick leave, etc.
u25AA Automation of processes and simplification of process
u25AA Manage general queries on employee matters encompassing HR policies in accordance with the company guidelines, procedures and UAE labour law.

YOUR PROFILE

u2022 3-4 years previous experience in HR /or in a professional services environment.
u2022 Excellent interpersonal communication skills both verbal and written and ability to influence and gain confidence of others.
u2022 Results driven u2013 demonstrates initiative and ability to work independently
u2022 Ability to multitask under pressure
u2022 Excellent knowledge of excel
u2022 Basic understanding of the UAE labour law and employee benefits in general
u2022 Strong project management and planning & organizational skills.
u2022 Ability to maintain confidentiality