Our client is seeking a Client Experience Ambassador to represent their brand with professionalism, grace, and cultural authenticity. The ideal candidate will be an Arab national who follows traditional local dress (Abaya), with a passion for client service, strong communication skills, and experience in a business setup or free zone environment. Key Responsibilities: - Welcome all clients, visitors, and VIP guests with warmth and professionalism, ensuring a world-class first impression. - Assist clients with queries regarding business licenses, renewals, amendments, and company setup. - Guide clients through the SHAMS portal for applications, submissions, and updates. - Prepare proforma invoices and process client payments accurately and efficiently. - Maintain a daily Walk-In Tracker to record client interactions and services rendered. - Manage the Queue Management System, ensuring smooth flow and minimal client wait times. - Provide clear, complete, and accurate information about company services and procedures. - Ensure all documents and transactions are handled confidentially and in full compliance with company policies. - Liaise with internal teams such as Licensing, Finance, Legal, and PRO Services to resolve client requests and concerns. - Handle client escalations with professionalism, logging cases in the Escalation App and following through to resolution. - Collect client feedback and encourage reviews to enhance brand reputation and client satisfaction. - Identify and suggest opportunities to improve the overall client experience. - Manage document dispatch, courier coordination, and record-keeping for all transactions. - Use Zoho Desk to assign or escalate client tickets promptly, in line with SLA requirements. - Promote and upsell FZ+ and other value-added services to enhance client satisfaction and business growth. - Maintain an organized, welcoming lobby environment that reflects the company’s high standards. - Support the department with administrative tasks and any additional responsibilities assigned by management.

- Bachelor’s degree in any field. - Minimum 2 years of experience in a client-facing or customer service role. - Experience in the business setup or free zone industry is highly preferred. - Excellent attention to detail and organizational skills. - Strong time management and multitasking abilities. - Proficiency in MS Office and other business software tools. - Outstanding communication and interpersonal skills. - Ability to handle client inquiries with patience, empathy, and professionalism. - Fluency in Arabic and English is required; a third language is an advantage. - Must be presentable, culturally aware, and dressed in traditional Abaya attire to represent the brand appropriately.