We are looking for a customer focused and friendly Customer Service Representative to handle client inquiries, provide product/service information, and resolve issues efficiently. The ideal candidate will maintain a high level of professionalism and deliver exceptional customer support.

Skills

Key Responsibilities:

• Handle incoming calls, emails, and messages from customers.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain customer records by updating account information.
• Coordinate with other departments to follow up on customer requests.
• Ensure customer satisfaction through quality service.
• Prepare daily or weekly customer service reports if required.

Qualifications & Skills:

• Previous experience in customer service or call center roles preferred.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and patience when dealing with customers.
• Proficiency in MS Office; familiarity with CRM systems is an advantage.
• Ability to multitask and work under pressure.
• Professional and positive attitude.

How to Apply:

Interested candidates should send their resumes for review.

Note: Only applications submitted will be reviewed and considered for shortlisting.