Job Purpose

Responsible for responding to customers inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.

Key Responsibilities

• Answer calls professionally and provide information about products and services.
• Obtains customers information by answering telephone calls; interviewing clients through surveys and verify the information.
• Provide and collects details from customers regarding their requirements and collects information and details about customer complaints and feedback.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Update the information provided by the customers in Sales Force (CRM) and assign it to relevant department.
• Conduct after sales survey with the customers periodically to enhance customer experience.
• Enter customer information into Salesforce (CRM) for business acquisitions, retention and management.
• Ensure to achieve quality assurance target on a weekly & monthly basis.
• Performs any other related tasks as maybe required.

Skills

Qualifications & Skills

• Bachelor’s degree in business admin or related field.
• Minimum 3 years of experience in the same field.
• OUTBOUND, INBOUND & CHAT
• CRM Knowledge.
• Customer service and customer experience knowledge.
• Excellent communication skills.
• Must be a good team player