About the Role:

We are seeking a dedicated Banking Customer Support Representative to join our dynamic team in Dubai. In this non-technical role, you will provide exceptional service to retail and corporate clients, addressing inquiries and resolving issues to ensure a seamless banking experience.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with account inquiries, transaction disputes, and product information Guide clients through banking procedures, forms, and digital channels Escalate complex issues to appropriate teams while ensuring timely follow-up Maintain accurate customer records and document interactions in the CRM system Collaborate with internal departments to resolve customer concerns and improve service processes Adhere to bank policies, regulatory requirements, and service level agreements Required

Skills

Qualifications: Minimum 1 year of customer service or customer support experience, preferably in a banking or financial environment Excellent verbal and written communication skills in English Strong interpersonal skills and a customer-centric attitude Ability to remain calm and professional under pressure Familiarity with basic banking products and services Proficiency with MS

Office applications Preferred Qualifications:

Fluency in Arabic Experience working in the UAE banking sector Knowledge of CRM systems and ticketing tools Additional language skills (e.g., Hindi, Tagalog) Bachelor’s degree in Business, Finance, or related field Understanding of UAE banking regulations and compliance standards