Description

In this role, you will support the end-to-end sales fulfilment process by accurately recording sales orders, coordinating with factories, tracking progress, and ensuring orders meet quality standards before reaching customers. You will play a key role in enabling smooth sales operations across online, offline, and event-based channels.

Role & Responsibilities:

• Record all sales orders received via WhatsApp, Instagram, home sales, and event sales
• Prepare and organize orders in advance of scheduled sales events
• Forward confirmed orders to the factory and coordinate production requirements
• Conduct regular follow-ups with the factory to ensure timely order completion
• Follow up with suppliers or manufacturers to ensure on-time delivery of store production items
• Perform quality checks on finished products prior to dispatch
• Prepare, pack, and label customer delivery parcels accurately
• Maintain and update the order tracker with real-time status information
• Coordinate with logistics or delivery partners for dispatch where required
• Support customer service teams with order status updates
• Ensure documentation and records are accurate and properly filed
• Identify bottlenecks or recurring issues and escalate proactively

Skills

Skills & Competencies

• Sales order recording and coordination across multiple channels
• Strong order tracking and follow-up discipline
• Coordination with factory and production teams
• Quality checking of finished goods prior to dispatch
• Preparation and packing of customer delivery parcels
• Maintenance of accurate order trackers and sales records
• ERP system usage for order and sales updates (Odoo preferred)
• High attention to detail and accuracy

Education & Qualifications:

• Bachelor’s degree or diploma in Business Administration, Sales, Operations, or related field preferred
• 1-3 years of experience in sales coordination, order processing, or operations support
• Experience in Fashion, Retail, Manufacturing, or E-commerce environments is a strong advantage
• Experience working with ERP systems or order management tools preferred