Job Announcement – Customer Service Coordinator

Job Overview

Our company is seeking to hire a Customer Service Coordinator who demonstrates high efficiency and professionalism. The role is responsible for organizing and managing daily communication with clients, ensuring the delivery of a consistent and professional service experience that reflects the company’s identity and approved operational standards, while contributing to increased customer satisfaction and business continuity.

Key Duties and Responsibilities

1- Organize and manage daily communication channels with clients in a highly professional manner.

2- Coordinate and follow up on customer requests from initial receipt through final closure, ensuring accuracy and adherence to timelines.

3- Accurately record and update customer data and all interactions within the company’s approved systems.

4- Monitor customer complaints and feedback, escalate when necessary, and ensure resolution in accordance with company procedures and service quality standards.

5- Maintain continuous coordination with Sales, Operations, and Management departments to efficiently meet customer requirements.

6- Provide necessary support to the Sales team by scheduling appointments, following up with clients, and updating request statuses.

7- Contribute to improving customer service procedures by analyzing recurring feedback and proposing practical, actionable solutions.

8- Fully comply with company policies, management instructions, and professional confidentiality standards.

9- Prepare periodic reports on service levels, number of requests, and improvement areas, and submit them to direct management.

10- Represent the company in a professional manner that reflects corporate values and a high level of professional discipline in all interactions.

Benefits

• Competitive salaries and attractive compensation packages.
• A genuine career opportunity within a structured and growing company in the UAE market.
• Professional training and development to enhance job-related skills.
• A supportive work environment offering stability and career advancement opportunities.
• Performance- and commitment-based incentives.

Skills

Required Qualifications and Experience

1- Minimum of a high school diploma; candidates holding a diploma or bachelor’s degree in Business Administration or a related field are preferred.

2- At least one year of experience in customer service, call center operations, or administrative coordination (preferably within the UAE).

3- Full fluency in Arabic, with a good command of English (spoken and written).

4- Ability to work effectively within a team and handle pressure in a fast-paced work environment.

5- Strong communication and organizational skills, with the ability to manage time and multitask efficiently.