Supply Onboarding Agent 

We are seeking a motivated and customer-focused Onboarding Agent to join our team in the car buying sector. The successful candidate will play a key role in assisting customers through the initial stages of their car buying journey, ensuring a seamless, supportive, and engaging experience.  

Key Responsibilities:

1. Customer Onboarding:  

   - Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.  

   - Provide clear instructions for completing any required paperwork or digital forms.  

2. Customer Support:

   - Address customer inquiries related to the car buying process via phone, email, or chat.  

   - Proactively communicate updates on the status of their application or purchase.

3. Education & Guidance:

   - Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.  

   - Offer product and service recommendations based on customer preferences and budget.  

4. Data Management:

   - Accurately record and update customer information in CRM tools or company databases.  

   - Ensure compliance with all data security and confidentiality standards.

5. Collaboration:

   - Work closely with sales, finance, and support teams to ensure customers are matched with the right options.  

   - Provide feedback on improving the onboarding experience.  

Experience:

  - Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).  

Skills:

  - Excellent verbal and written communication skills.  

  - Strong organizational skills with attention to detail.  

  - Ability to manage multiple tasks and prioritize effectively.  

  - Proficiency in CRM tools and basic digital platforms.

Attributes:

  - Customer-first mindset with a friendly, approachable attitude.  

  - Problem-solving skills and the ability to stay calm under pressure.  

  - Passion for the automotive industry is a plus.  

What we offer

• Health insurance
• Life insurance
• 26 working days of holidays
• Preferential price for retail cars upon completion of probation period
• Working schedule - 6 days/week, 9 hours (including one hour for lunch)
• Compensation: competitive base salary plus attractive incentive scheme based on meeting set monthly KPI's
• Family visa is not provided

Do you want to be part of this story?Apply now!