Purpose & Overall Relevance for the Organisation:

This role is responsible for maximising the profitability of the Retail & Franchise Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across EMC Countries.

Key Responsibilities:

• Support the EMC Sr.Retail Consumer Excellence Manager to deliver on large scale strategic projects and operational consistencies across EMC Countries inclusive of own retail and franchise.


• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.


• Complete pre-project analysis, capturing current processes and practices across EMC countries and seek out existing best in class resources from Global and other markets.


• Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.


• Develop E2E projects based on business priorities outlined by leadership alongside identifying untapped excellence opportunities to help gain market value.


• To lead & support on key retail & franchise initiatives/projects across EMC Stores.   


• Gain feedback and buy in from key stakeholders on policy/project drafts to ensure end product is understood and supported.


• Track progress of ongoing initiatives.


• Work closely with Local Operations (Retail) and Account Managers (Franchise) on KPI opportunities and initiative needs to help achieve top line success.


• Drive a culture of sharing and adopting global best practices across all EMC countries, alongside identifying cross channel opportunities and a culture of knowledge sharing.


• Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.


• Conduct frequent trade zone visits across all assigned EMC countries.


• Collaborate closely with local operations, account partners, store development, and inventory ontrollers to enhance back of house operations, layouts and management across EMC.


• Deep dive existing operational tools utilized across EMC to review opportunities for enhancements.


• Other duties as requested by your manager.

Key Relationships:

• Store Operations


• Franchise Account Managers


• Franchise partners


• EMC Country Retail Operations leads


• EMC Finance, Legal, B&M, Sales Academy, IT


• EMC Country Retail stakeholders


• EMC Consumer Excellence Team


• Emerging Markets DTC Consumer Excellence team

Knowledge, Skills and Abilities:

• Advanced user of MS Office suite of products


• Strong influential skills and understanding of the organization


• Fluent in English


• Fluent in Arabic is advantageous


• Additional languages are an advantage


• Strong project management skills with the ability to lead cross-functional initiatives, manage timelines, stakeholders and drive end-to-end project delivery.

Requisite Education and Experience / Minimum Qualifications:

• University degree in business, ideally with sales focus or equivalent professional experience.


• 4-5 years Retail operations experience.


• Understanding of Retail, Franchise, Inventory Management, Finance, Internal Control, Merchandising.


• Industry experience in Sports/Fashion/FMCG.