Job description

The primary responsibility of this role is to identify training needs for the UAE Nationalemployees, develop comprehensive training plans, and impart training, implementeffective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.

What you will do:

• Conduct regular assessments to identify training needs for Emiratis and identifyskill gaps
• Analyse performance metrics and feedback to determine specific areas forimprovement
• Design and deliver comprehensive induction programs to equip new employeeswith the necessary knowledge and skills
• Provide ongoing training on product knowledge, underwriting and claims handling
• Design training modules for customer service, telephone effectivenessoperations, and client handling
• Assess Emirati and support in their career development through personalizedcoaching and guidance
• Monitor and evaluate the effectiveness of training programs, making necessaryadjustments for continuous improvement. Ensure accurate and up-to-datemaintenance of training records for compliance and reporting purposes
• Ensure accurate and up-to-date maintenance of training records for complianceand reporting purposes
• Closely coordinate with training agencies on requirements and development
• Create engaging and effective training content for various programs

Skills

Required skills to be successful:

• Outstanding written and oral communication in Arabic & English
• Strong interpersonal skills & analytical skills with high customer serviceorientation
• Excellent Insurance Sales training
• Excellent training skills
• Excellent dynamic personality with good communication skills
• Excellent presentation skills

What equips you for the role:

• Bachelor’s degree (HR\ Business Administration)
• 5to7 years’ experience in a progressive organization (Including a minimum of 3years of experience as trainer) with similar job responsibilities
• Knowledge on General Insurance and other lines of business
• Sales techniques and motivation of Emirati will be preferable additional quality
• Should have UAE insurance experience and available in UAE or insurance experience within the GCC countries