الوظائف / وظائف مهندسى شبكات سيسكو / Technical Consultant
Unified Microsystems -
الإمارات , دبي
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Unified Microsystems
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تفاصيل الوظيفة

Purpose
The Service Delivery Engineer is responsible for delivering
hands-on managed services activities end-to-end, ensuring tasks are completed
to standard, within agreed timelines, and properly closed out.
The position requires a technically capable, delivery-focused
individual who can work across multiple customer environments, collaborate
closely with engineers, run service delivery calls, and maintain strong
standards in documentation, communication, and task closure.

Work Overview
  • Execute hands-on MSP delivery activities end-to-end,
    ensuring work is completed to standard and within agreed timelines.
  • Lead customer onboarding activities and ensure a
    smooth transition into steady-state support operations.
  • Work closely with L1/L2/L3 engineers to plan, deliver,
    validate, and close technical tasks across customer environment
  • Implement and support technical activities across
    client infrastructure including endpoints, servers, networking, and security
    controls.
  • Configure, maintain, and optimize MSP tool sets including RMM, monitoring, patching, and security platforms.
  • Facilitate Service Delivery / Service Review calls
    with customers and manage action plans through to closure.
  • Ensure all tickets and tasks are closed to a high
    quality standard, with clear technical notes, supporting evidence, and customer
    updates.
  • Troubleshoot escalated issues as required to prevent
    delivery delays and ensure service continuity.
  • Identify service improvement opportunities during
    delivery and translate them into actionable work items.
  • Maintain accurate customer documentation, ensuring all
    changes are recorded and kept up to date.
  • Escalate blockers early, coordinate dependencies, and
    ensure timely resolution to avoid impact to delivery.
  • Performs other duties within the scope of the role to
    support the organization's goals.

RequirementsQualifications and Education Requirements
  • Minimum 5+ years experience in an MSP environment or IT
    service delivery role.
  • Proven experience handling onboarding and service delivery
    across multiple customers.
  • Technical Skills (Required)
    • Strong understanding and
      hands-on troubleshooting experience in:
    • Windows desktop support and
      administration
    • Windows Server fundamentals
      (AD/DNS/GPO basic support)
    • Networking fundamentals
      (TCP/IP, VLAN concepts, DHCP, DNS)
    • Endpoint security concepts
      (AV/EDR and baseline controls)
    • Backup/restore concepts and
      validation
  • Experience working with
    (Required)
    • Ticketing systems and
      SLA-driven operations
    • RMM tools and monitoring
      platform

  • Client-Facing & Delivery
    Skills (Required)
    • Confident running customer
      calls and presenting action plans professionally.
    • Strong ownership mindset and
      ability to drive work through to completion without being chased.
    • Strong documentation discipline
      and structured communication.
  • Preferably at least one active
    technical certification OR commitment to complete certification within
    probation period

  • Preferred certifications
    include:
    • Microsoft: MS-900 / AZ-900 /
      SC-900 (or higher)
    • Networking: CCNA / Network+
    • Security: Security+
    • ITSM: ITIL Foundation
    • Firewall / Security Vendor:
      Fortinet NSE4/FCP (advantage)

  • Tools & Platforms
    (Preferred Exposure)
    • RMM: NinjaRMM (or equivalent)
    • PSA/Ticketing: Autotask (or
      equivalent)
    • Microsoft 365 / Entra ID
    • Endpoint protection / security
      monitoring tools
    • Documentation systems and
      operational trackers


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الإمارات, دبي
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