Help AG is seeking a highly skilled Senior Security Engineer with expertise in the Zscaler Security Suite and Infoblox DDI (DNS, DHCP, IPAM) to monitor and manage the secure, scalable, and resilient enterprise security solutions. This role requires hands-on experience in monitoring and initial level troubleshooting in large, complex environments, supporting both on-prem and cloud-based infrastructure.
Responsibilities
Act as the primary point of contact for managed security control clients, offering expert guidance and support.
Monitor, configure, and maintain security infrastructure, including Zscaler and Infoblox DDI solutions.
Design, deploy, and manage Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
Implement Zero Trust Network Access (ZTNA) architecture using Zscaler.
Design, deploy, and support Infoblox DDI in enterprise environments.
Perform DNS troubleshooting, root cause analysis, and performance tuning.
Troubleshoot complex connectivity, authentication, and performance issues.
Respond promptly to security incidents, conducting investigations, and implementing corrective actions in collaboration with the incident response team.
Conduct regular security assessments and audits to validate the security controls and compliance of managed clients.
Collaborate with internal teams and managed clients to integrate security measures seamlessly into their environments.
Provide hands-on support for troubleshooting, configuration adjustments, and optimization of security tools.
Stay informed about emerging cybersecurity threats and industry best practices to proactively address potential risks.
Develop and maintain comprehensive documentation related to security configurations, processes, and procedures.
Participate in the evaluation and selection of new security technologies and tools to enhance our managed services.
Qualifications & Skills
Bachelor’s degree in computer science, Information Security, or a related field (or equivalent experience).
Minimum of 6+ years demonstrable industry experience.
Should have Network Operations / Security Operations experience.
Should have fair understanding of ITIL change management, problem management and incident management.
Experience in incident response, security assessments, and compliance audits for managed environments.
Should have expert and in-depth knowledge in enterprise security with Zscaler ZIA & ZPA and Infoblox DDI.
Relevant certifications such as Zscaler (ZIA/ZPA) and Infoblox certifications are a plus.
Solid understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS and Zero Trust security principles
Should have solid understanding of Network Security technologies and troubleshooting techniques.
Should have demonstrable experience of working in extreme pressure and customer facing environments.
Should have experience to work with strict SLA’s.
Self-motivated and have a professional attitude.
Excellent communication and listening skills.
Excellent teambuilding, customer service, and interpersonal skills.
Must possess good decision-making skills, be very organized and detail oriented.
Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.
Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.
Benefits
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Annual Flights Tickets.
Inclusive and diverse working environment.
Flexible/Hybrid working environment.
Open Door Policy.
About Us:
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.