The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes, acting as a trusted strategic partner.
- Partner cross-functionally with internal teams (Sales, Ad Operations, Product, Measurement, Engineering, Creative) to ensure smooth campaign setup, execution, and optimization.
- Monitor, analyze and optimize advertising campaigns, proactively identifying opportunities to improve performance and client outcomes.
- Work closely with Product and Engineering teams to investigate, troubleshoot, and resolve campaign-related issues in a timely manner.
- Lead end-to-end campaign management, including setup, optimization, and performance analysis, translating data into actionable insights for clients.
- Use campaign insights and marketplace feedback to inform product improvements and guide overall advertising strategy.
- Support the Sales team on pre-sale research, insights, nd pitch development to drive strong solutions narratives.
- Conduct regular business reviews and adopt a consultative, long-term approach to building productive, growth-oriented client relationships. Minimum Qualifications:
- Experience: At least 5 years experience in client-facing roles, with a strong background in digital marketing, account management, or sales. - Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
- Client-Centric Approach: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
- Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
- Industry Expertise: Deep understanding of the digital marketing ecosystem, tech landscape, and emerging trends. Preferred Qualifications: - Experience in sales, solutions or account management roles within social media advertising platforms (TikTok or similar).
-Strong experience with both branding and performance media strategies, including measurement techniques and optimization approaches.
- Flexibility to travel in the region for client meetings, events, or other business needs.