JOB SUMMARY
Coordinate departments (e.g., administrative, operating, sales, and engineering services) directly affecting residents and serve as their liaison with homeowners and residents. Maintain a close relationship with the Residences Manager and associated departments, working with all levels of the operation to ensure all aspects of owner’s experience meets standards.
Represent the General Manager with the residents. Maintain knowledge of the Property Owner Association and Condominium Owners Association, including legal and financial aspects.
Track daily house counts and expected arrivals/departures as well as unit availability status for any given day.
Assist in maintaining all aspects of building maintenance affecting day-to-day operations including elevators, heat, water and life safety systems in club home units.
Participate in board and annual meetings. Assist other employees to ensure proper coverage and prompt resident and guest service (e.g., residential concierge, door staff).
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Welcome and acknowledge all residents and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank residents and guests with genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Preference for Russian speaker
CORE WORK ACTIVITIES
Residential-Specific Responsibilities
Work hand in hand with the appointed Community Management Company (Strata) to ensure aligned and efficient community operations.
Operate in compliance with community rules, by-laws, and governance structures applicable to residential properties.
Deliver services with a resident-first mindset, focused on long-term relationships rather than transient guest experiences.
Maintain the highest standards of confidentiality and discretion, recognizing the private nature of residential living.
Adapt service delivery and operational decision-making to the specific needs of a residential environment, distinct from hotel operations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.