An IT Support specialist maintains an organization's computer systems, networks, and software, providing technical assistance to users in person, over the phone, or remotely. Key responsibilities include troubleshooting hardware/software faults, installing and configuring workstations, managing user accounts, and maintaining network security. This role ensures operational efficiency and minimal downtime. 

Key Responsibilities and Duties

• Technical Troubleshooting: Diagnosing and resolving hardware, software, network, and peripheral issues (printers, scanners).
• System Maintenance: Monitoring, maintaining, and upgrading computer systems, networks, and user workstations.
• User Support & Training: Providing 1st or 2nd line support to employees, including remote assistance, in-person troubleshooting, and training on new technology.
• Account Management: Setting up new user accounts, managing permissions, and handling onboarding/offboarding processes.
• Documentation: Recording, tracking, and updating tickets in a ticketing system to document issues and resolutions.
• Security & Compliance: Ensuring system security, implementing updates, and managing cybersecurity awareness. 

Skills

Required Skills and Qualifications

• Technical Knowledge: Strong understanding of operating systems (Windows, macOS, Linux), hardware components, and networking principles.
• Problem-Solving: Ability to analyze data to diagnose and fix technical problems.
• Communication: Excellent interpersonal and communication skills for assisting non-technical users.
• Customer Service: Commitment to providing high-quality support.
• Experience: Often requires experience in a help desk or similar IT environment. 

Common Qualifications

• Associate or Bachelor's degree in Computer Science or related field (often preferred, not always required).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Experience with remote support tools and SaaS applications.