An employee of the American Hospital Dubai is expected to promote the mission and philosophy of the hospital by acting in a caring, courteous and confidential manner towards patients, visitors, colleagues and staff by performing their duties and responsibilities according to the expected standards in order to fully meet patient care needs.

Medication Safety, Dispensing & Regulatory Compliance

• Performs all duties strictly under the direct supervision of a licensed pharmacist.
• Assists in dispensing medications in accordance with approved prescriptions and established pharmacy procedures.
• Shall NOT dispense Narcotics, Controlled (CD), or Semi-Controlled (SCD) medications under any circumstances.
• Retrieves, counts, labels, and packages medications accurately prior to pharmacist verification.
• Prepares dispensed medications for final pharmacist review and patient release.
• Immediately escalate medication discrepancies, prescription errors, or safety concerns to the supervising pharmacist.
• Maintain proper segregation, storage, and handling of restricted medications.
• Ensure compliance with DHA regulations and internal pharmacy policies at all times.

Prescription Processing & Medication Preparation

• Receives and organize prescriptions for pharmacist clinical review.
• Verifies completeness of prescription information prior to processing.
• Assists in selecting correct medication, strength, dosage form, and quantity as prescribed.
• Ensures labeling accuracy before final pharmacist validation.

Inventory & Stock Management

• Assists in receiving, checking, and organizing pharmaceutical stock.
• Monitors expiry dates and implement First Expiry-First-Out (FEFO) stock rotation.
• Ensures medications are stored according to temperature, humidity, and segregation requirements.
• Participates in periodic stock counts and reconciliation activities.
• Reports shortages, discrepancies, damaged stock, or near-expiry items promptly.

Patient Service Support

• Greets patients professionally and provide front-counter assistance.
• Verifies and documents patient demographic information accurately.
• Refers all clinical inquiries, medication counseling requests, and therapeutic questions to the licensed pharmacist.
• Maintains strict patient confidentiality and professional conduct at all times.

Administrative & Operational Support

• Assists with insurance documentation and claims processing under supervision.
• Supports accurate record keeping and filing.
• Operates POS systems and process payments under pharmacist oversight where applicable.
• Maintains a clean, organized, and compliant pharmacy workspace.

• Bachelor’s Degree in Pharmacy
• Valid DHA Pharmacy Trainee permit