Overview Of The Role:

The Shopping Experience Representative Cashier at IKEA is responsible for delivering excellent customer service at the Info Desk and ensuring efficient operations related to cash handling and customer transactions. The role demands accurate processing of payments, addressing customer inquiries, and facilitating smooth returns and exchanges. Success involves maintaining high customer satisfaction through professional interactions and the strict adherence to company policies and procedures. The representative is also tasked with booking services, monitoring sales trends, and safeguarding the welfare of children in Smaland to enhance the overall shopping experience.

What You Will Do:

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
• Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available, providing bags/trolleys as appropriate to facilitate the shopping journey.
• Ensure company customers are well attended by responding to their needs and working efficiently to minimize queues.
• Ensure customers at the Returns & Exchange desk perceive the policy as generous, and the procedure as quick and easy.
• Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.
• Greet and welcome customers on arrival at Smaland, ensuring the admission policy is explained in a friendly and professional manner.
• Ensure children's safety in Smaland, providing a safe environment for children within the area.
• Make announcements and communicate with customers regarding any issues, particularly concerning children's safety in the playroom.
• Ensure all system procedures are adhered to as per policy/procedure.
• Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve.
• Handle returns and exchange issues based on personal judgment and authority to retain customers.
• Use information from Returns & Exchange desk to detect and report product fault, safety issues, or transportation problems to management.
• Brief the Duty Manager on complaints requiring management assistance.
• Prepare daily, weekly, and monthly reports of transactions for reconciliation with the cash till and accounts, and analyze trends in sales, profitability, and store performance.

Skills

Required Skills To Be Successful:

• Proactivity
• Excellent communication and interpersonal skills
• Problem-solving capabilities
• Customer-focused mindset

What Qualifies You For The Role:

• High School Education
• Minimum 2 years of experience in a similar role
• Excellent communication and interpersonal skills
• Problem-solving skills
• Good command of the English language
• Preferred command of Arabic language