Black & Grey HR is seeking a proactive and detail-oriented Customs Controller with 5+ years of experience in the freight forwarding industry. The role is
responsible for overseeing end-to-end import and export customs clearance
activities, ensuring full compliance with UAE and GCC customs regulations, and
minimizing operational risks. The ideal candidate will serve as the key point
of contact with customs authorities and support seamless cargo movement across
borders.
Customs Clearance & Operations
- Manage end-to-end import and export customs clearance for air, sea, and land shipments.- Review and verify customs declarations, invoices, packing lists, COO, and other supporting documentation.- Ensure accurate HS code classification, customs valuation, and application of duties, VAT, and exemptions.- Coordinate with operations, documentation teams, transporters, and clearing agents to ensure smooth cargo flow.- Monitor shipment status to proactively prevent delays, inspections, penalties, fines, or clearance issues.Regulatory Compliance- Ensure strict adherence to UAE customs laws, Dubai Customs regulations, and GCC trade requirements.- Stay updated on tariff amendments, regulatory changes, and compliance guidelines impacting freight forwarding operations.- Manage rules of origin requirements and Free Trade Agreement (FTA) documentation where applicable.- Maintain accurate, audit-ready records in line with customs authority requirements.- Resolve customs discrepancies, inspection findings, and clearance disputes efficiently.Authority & Stakeholder Liaison- Act as the primary point of contact with Dubai Customs and other GCC Customs Authorities- Handle customs inspections, queries, clarifications, and documentation requests.- Build and maintain strong working relationships with customs officials and regulatory bodies.Internal Advisory & Process Improvement
- Provide guidance to operations and sales teams on customs compliance requirements.- Train internal staff on documentation standards, classification accuracy, and compliance best practices.- Identify process gaps
and recommend improvements to reduce compliance risks and clearance timeRequirements- Bachelor’s degree in Logistics, Supply Chain, International Trade, or related field.
- Minimum 5+ years of experience in customs clearance within a freight forwarding company.
- Strong knowledge of: UAE customs procedures and E-Mirsal systems, HS code classification and tariff application, Customs valuation methods, Rules of Origin and trade compliance regulations
- Experience handling air, sea, and land freight shipments.
- Strong coordination and problem-solving skills.
- Ability to manage high shipment volumes under tight deadlines.
- Excellent communication skills in English (Arabic is an advantage).
Benefits- Attractive Salary + Benefits